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Workplace Violence: How to Manage Anger and Violence in the Workplace

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This course will teach participants how to:

  • Understand what workplace violence is
  • Identify some warning signs of violence
  • Understand the cycle of anger
  • Understand Albert Bandura’s behavior wheel and how it applies to anger
  • Use a seven-step process for managing their anger and others’ anger
  • Have better communication and problem solving skills, which will reduce frustration and anger
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques
  • Use the nine components of an organizational approach to managing anger, including risk assessment processes
  • Act if a violent incident occurs in the workplace, on both an individual and organizational level

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