Skills for the Administrative Assistant



We all want some measure of success in life. However, our work should not be a burden to us, and our offices shouldn’t be battlefields. We are human beings working with other human beings, so this workshop is about working to the best of your abilities, and encouraging the best in those who work with you or for you.

This workshop will help participants:

  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve their communications skills, including listening, questioning, and being more assertive.
  • Increase their effectiveness in recognizing and managing conflict, and dealing with difficult people.


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